• Our order processing duration is 2 to 5 days, before we ship to you. However this duration may change due to various factors.
• Delivery duration by the courier company depends on location, shipment method and other factors. 
• Normally, order will be door delivered in 5 to 8 days.

• Free Shipping for all Pre-paid orders.
•  For COD (Cash on delivery) orders, it is Rs.50 per order.

•   Invoice will be mailed to the given mail ID, once the order is fulfilled.
•   Customers are requested to give their mail ID's, while entering their contact information/ address details.

Tracking details will be mailed / messaged to you, once we your order is fulfilled.

You can track your order status in our website also, using the "Track Order" tab provided in the menu.

Order cancellation request can be raised within 24 hours from the time of placing the order, by sharing us an email to support@astamart.in with your order ID and the reason for cancellation. Alternatively, you can contact us through WhatsApp also. (no: 63805 71764 )

       All orders are automatically processed and sent for shipment as soon as they are ready. 

       Once the order is shipped from the warehouse, it cannot be cancelled.

        If you cancel your order AFTER it has been shipped, please follow our Refund Policy.  The cancellation will be treated as a Return.

        For the pre paid orders, after refund is initiated at our end, it will take around 7 working days for Razor Pay to credit money back to your account.

 RETURN

         If the customer receives a faulty product then he or she can raise the return request.

       (The shoppers are requested to check the size guide before placing the order. The color of the dress may slightly vary as per the customer's screen resolution.)

         Do not return any product, before receiving confirmation from us. In case any product is returned without confirmation, we do not guarantee any credit or refund.

         You can return the product if it meets the following criteria

• Return request should be raised within 7 days from the date of delivery.
• Product(s) should be unused (other than fit trial) and unwashed.
• There should be no stains, marks, stitches, or holes in the product(s), caused by the customer
• Product(s) should reach us in resellable condition.
• All tags and the original packaging should remain intact and should be sent along with the product(s) 

          As we do not have a reverse pickup facility yet, hence customer will be requested to ship the product(s) back to us. Please pack the items securely to prevent any loss or damage during transit.     

           In case of returning the defective product, the company will bear the shipping charges, otherwise, customers have to bear the shipping cost.

Exchanges (if applicable)

          We only replace items if they are defective or damaged. If you need to           exchange it for the same item, send us an email at support@astamart.in  

Shipping back to us (only if approved by us)

         After getting confirmation from us, send your item to the following address.

         ASTA Services, 52, 2nd main road,

         Ashok Nandavanam, Noombal,

         Chennai. Pin: 600077

REFUND (if applicable)

       Refunds will be initiated only after we receive the product at our end and after QC verification.

• for Pre-paid orders,  after the refund is initiated at our end, it will take around 3 working days for Razor Pay to credit money back to your account.

• for COD orders the refund amount will be settled into the bank account, shared by the customer.

        In case your query is still not resolved, please write to us at support@astamart.in We will be happy to help you.