Shipping destinations:

• We ship to all PIN codes in India.

Shipping duration:

• Our order processing duration is 2 to 5 days, before we ship to you. However this duration may change due to various factors.
• Delivery duration by the courier company depends on location, shipment method and other factors.

Shipping mode and charges,

• T-Shirts.

       For Pre-paid orders (Payment made in website, through Cards or Net banking) the shipping charges are Rs.50 for up to 2 products. And will increase accordingly.

       For COD orders, shipping charges are Rs.100 for up to 2 products and will increase accordingly.

•  Grocery, Pillows & Carpets

        We ship through India post        

        Shipping charges depends on the total weight of the products in your order.

        For COD orders, India Post postman will ask for VPP handling  charges while delivery, addition to the COD amount.

        VPP handling charge is 5% of COD amount.

•  Sarees.

         Free shipping.            

Tracking details will be mailed / messaged to you, once we ship your order.

You can track your order status in our website also. "Track Order" tab is provided in the menu.

ORDER CANCELLATION

_{Order cancellation request can be raised within 24 hours from the time of placing the order, by sharing us an email to support@astamart.in with your order ID and the reason for cancellation. Alternatively you can contact us through WhatsApp also. (Our WhatsApp number is 63805 71764 )}

_{All orders are automatically processed and sent for shipment as soon as they are ready.} 

_{Once the order is shipped from the warehouse, it cannot be cancelled.}

_{If you cancel your order AFTER it has been shipped, please follow our Refund Policy.  The cancellation will be treated as a Return.}

_{For the pre paid orders, after refund is initiated at our end, it will take around 7 working days for Razor Pay to credit money back to your account.}

Your 100% satisfaction is important for us.

_RETURN

_{1.     If the customer receives a faulty product then he or she can raise the return request.}

_{2.     Our policy lasts 5 days. If 5 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange}

_{3.     To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.} 

_{4.     Non-returnable items:} 

•      All products in grocery category.
•      _{In case of any size issues in the t-shirts, there will be no replacement or refund under any circumstances. 
  The shoppers are requested to check the size guide before placing the order}

       5. The color of the dress may slightly vary as per the customer's screen resolution.

     6.     As we do not have a reverse pickup facility yet, you are requested to ship the product(s) back to us. Please pack the items securely to prevent any loss or damage during transit. 

_{7.     Shipping back to us.
To return your product, you should mail your product to:}

_{ASTA Services,}

_{52, 2nd main road, Ashok Nandavanam,}

_{Noombal, Thiruverkadu,}

_{Chennai, India Pin: 600077}

_{8.     In case of returning defective product, the shipping charges will be barred by the company; otherwise customers have to bare the shipping cost.}

_{9.  Exchanges (if applicable) 
     we only replace items if they are defective or damaged. If you need to exchange it for the same item,}

_{send us an email at support@astamart.in  and}

_{send your item to: ASTA Services, 52, 2nd main road, Ashok Nandavanam, Noombal, Thiruverkadu, Chennai, India. Pin: 600077}

_{REFUND (if applicable)}

_{Refund will be initiated only after we receive the product at our end and QC verification.}

_{·        Pre-paid orders}

_{After refund is initiated at our end, it will take around 7 working days for Razor Pay to credit money back to your account.}

_{·        COD orders}

_{For cash on delivery orders, the refund amount will be settled into the bank account shared by customer through e-mail.}

_{In case your query is still not resolved, please write to us at support@astamart.in. We will be happy to help you.}