Your 100% satisfaction is important for us.
RETURN
1.
If the customer
receives a faulty product then he or she can raise the return request.
2.
Our policy lasts 5 days. If 5 days have gone by
since your purchase, unfortunately we can’t offer you a refund or exchange
3.
To be eligible for a return, your item must be unused and
in the same condition that you received it. It must also be in the original
packaging.
4. Non-returnable
items:
- All products in grocery category.
- In case of any size
issues in the t-shirts, there will be no replacement or refund under any circumstances.
The shoppers are requested to check the size guide before placing the order
5. The color of the dress may slightly vary as per the customer's screen resolution.
6.
As we do not have a
reverse pickup facility yet, you are requested to ship the product(s) back to
us. Please pack the items securely to prevent any loss or damage during
transit.
7. Shipping back to us.
To return your product, you should mail your product to:
ASTA
Services,
52, 2nd
main road, Ashok Nandavanam,
Noombal,
Thiruverkadu,
Chennai,
India Pin: 600077
8.
In case of returning
defective product, the shipping charges will be barred by the company;
otherwise customers have to bare the shipping cost.
9. Exchanges (if applicable)
we only replace items if they are
defective or damaged. If you need to exchange it for the same
item,
send us an
email at support@astamart.in and
send your
item to: ASTA Services, 52, 2nd main road, Ashok Nandavanam, Noombal,
Thiruverkadu, Chennai, India. Pin: 600077
REFUND (if applicable)
Refund will be initiated only after we receive the product at
our end and QC verification.
·
Pre-paid orders
After refund is
initiated at our end, it will take around 7 working days for Razor Pay to credit
money back to your account.
·
COD orders
For cash on delivery orders, the refund amount will be
settled into the bank account shared by customer through e-mail.
In case your query is still not resolved, please write to
us at support@astamart.in. We will be happy to help you.